Lead UX Researcher (Incogni)

Conduct both evaluative and exploratory research across our desktop and mobile products;

Own the full research process: from defining research goals and choosing methods to running sessions, synthesising insights, and reporting findings;

Help establish UX research as a stronger, more structured practice within the product development process;

Create and improve research procedures, templates, documentation, and ways of working for future research activities;

Gather user feedback to help ensure our products are usable, user-friendly, and aligned with real user needs;

Map user journeys to identify pain points, opportunities, and areas for future improvement;

Conduct research sessions (mostly online), including interviews, usability tests, and feedback sessions;

Work closely with product, design, development teams, and other stakeholders to turn research findings into actionable improvements.

Experience taking full ownership of research work from start to finish;

Confidence working in a role where some processes still need to be created, improved, and introduced;

Strong communication and collaboration skills;

Ability to synthesise qualitative and quantitative data and turn it into clear, relevant insights;

Competence in reporting research findings in a clear, practical, and stakeholder-friendly manner;

Confidence in asking the right questions at the right time, challenging assumptions, and constructively questioning ideas;

A proactive mindset and willingness to help build the foundations of UX research in the organisation.

Are proficient with remote user testing and user interviews;

Have experience in visual design testing;

Can combine qualitative research findings with quantitative data;

Have a proven track record of creating research templates, repositories, or research operations practices;

Were the first or one of the first UX researchers in a product organisation.

Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development;

Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts, a physical coach and a gym to regular mental health checks;

Tools of your choice: choose technical equipment and the tools you need to do your best;

Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations;

Convenient commuting: traveling from point A to point B can be a pain. That’s why, depending on your unique circumstances, we compensate part of your public transport costs;

Work-life balance: We encourage working in the office, with the possibility of up to two remote days per week. Plus, with our WFA policy, you can work from almost anywhere in the world;

Premium Surfshark accounts: for you, your family, and friends;

Gross salary: 4200 - 5300 Eur/month for the Lithuanian market, 18000 - 22900 PLN/month for the Polish market. It may vary depending on your skills and experience.